MASHAREF HOSPITAL
Privacy Policy
Effective Date: August 2026
Masharef Hospital is committed to protecting the privacy, confidentiality, and security of patients’ personal and
medical information when using our website and mobile applications.
1. Information We Collect
We may collect information necessary to provide healthcare and digital services, including name, National ID/Iqama,
date of birth, contact details, medical record and visit information, appointments, laboratory and radiology results,
prescriptions, medical reports, billing and insurance information, and device/technical information required for
application security and operation.
2. How We Use Information
Information may be used to provide and manage healthcare services, manage appointments and patient records,
display medical information and results, process billing and insurance services, send important notifications, maintain
application security, improve digital services, and meet applicable legal and regulatory requirements.
3. Information Sharing
Masharef Hospital does not sell patients’ personal or medical information. Information may be shared only when
necessary with authorized healthcare professionals, insurance providers, approved service providers, or government
and regulatory authorities as required by law.
4. Data Security
We apply appropriate administrative and technical security measures to protect personal and medical information
from unauthorized access, disclosure, alteration, loss, or misuse.
5. Mobile App Permissions
The application may request access to specific device features, such as notifications, camera/photos, or other
permissions required to provide a requested service. Users can manage these permissions through their device
settings.
6. Data Retention & User Rights
Information is retained according to applicable healthcare and legal requirements. Users may request access to or
correction of their personal information and exercise other applicable privacy rights, subject to legal and
medical-record retention requirements.
7. Compliance
Personal information is processed in accordance with applicable laws and regulations in the Kingdom of Saudi
Arabia, including applicable personal data protection and healthcare requirements.
8. Contact Us
For privacy-related questions or requests, please contact:
Masharef Hospital
Kingdom of Saudi Arabia
Email: smaahmed@masharefhospital.com
Website: www.masharefhospital.com
© 2026 Masharef Hospital. All Rights Reserved